Diva Internacional — Return and Refund Policy

Website: https://divainternacional.com
Contact: contact@divainternacional.com

Returns within 30 days

If you are not satisfied with your order, you may request a return within 30 days of receiving it. We do not offer free returns for change-of-mind purchases. The customer is responsible for return shipping costs, unless applicable law requires otherwise.

To be eligible for a return, the item must include its original parts and components and be returned with its packaging. It must not be damaged through careless handling. Products for which hygiene is important must be thoroughly cleaned before being returned.

If an item arrives damaged or defective, please contact us as soon as you discover the problem. Your rights under applicable consumer law still apply.

How to request a return

Email contact@divainternacional.com and include:

• Your order number

• The reason for the return

• Your first and last name

• Your address

• A photo if the item is damaged or defective

We will reply with instructions and the correct return address. Do not send your return to the sender address shown on the original package.

Returns are sent to our central warehouse in Asia. The customer pays the direct shipping cost for an eligible change-of-mind return, unless applicable law requires otherwise. We will provide the exact return address after you contact us.

Inspection and refunds

We will inspect the item and aim to notify you of our decision within 7 business days of receiving the return. We may decline a change-of-mind return if the item does not meet the conditions above, subject to applicable law.

If your return is approved, we will issue the refund to your original payment method, unless we expressly agree on another method. The time it takes for the funds to appear may depend on your payment provider.

Cancellations and legal withdrawal rights

If you want to cancel an order, email contact@divainternacional.com as soon as possible. If the order has already shipped, we will provide return instructions. If we cannot ship your order within the stated timeframe, we will offer the cancellation and refund options required by applicable law.

Customers who have a legal right to withdraw from an online purchase may exercise that right within the applicable period. Where a 14-day right of withdrawal applies, the period generally starts when you or someone you designate, other than the carrier, receives the last item in the order. You can notify us of your decision by emailing contact@divainternacional.com; you do not need to wait for us to receive the returned item before notifying us.

Refunds under a legal right of withdrawal, including any standard delivery charges that must be reimbursed, will be processed within the period required by applicable law. Where permitted, we may wait until we receive the goods or proof that you have sent them back.