Terms of service

Terms of Service

Welcome to Diva Internacional. These Terms of Service govern your use of our website and purchases made through our online store. By using the website or placing an order, you agree to these Terms.

1. Store Information

Diva Internacional sells clothing, footwear, and accessories online.

Trading name: Diva Internacional
Contact email: contact@divainternacional.com
Website: https://divainternacional.com

2. Products and Availability

We make reasonable efforts to describe and display our products accurately. Colors and details may vary slightly depending on your screen.

Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate resolution, including a refund for the unavailable item.

3. Prices and Payment

Prices are displayed in the currency shown at checkout. Applicable taxes and shipping charges will be displayed before you complete your purchase. If your payment provider converts currencies, it may apply its own exchange rate or fees.

Payment must be completed through one of the methods offered at checkout. An order confirmation email acknowledges that we received your order; it does not guarantee that every item is available.

If we discover a clear pricing or listing error, we will contact you before fulfilling the affected item. You may choose whether to proceed at the corrected price or cancel that item for a refund.

4. Order Information

You are responsible for providing accurate contact, payment, and delivery information. If you notice an error after placing an order, contact us as soon as possible at contact@divainternacional.com. We will try to help, but changes may no longer be possible once an order has been processed or shipped.

We may decline or cancel an order where we reasonably suspect fraud, unauthorized payment, or a clear listing error. If payment has already been collected for a canceled item, we will issue a refund.

5. Shipping and Delivery

Available destinations, shipping charges, and estimated delivery times are described in our Shipping Policy and, where applicable, at checkout. Delivery estimates are not guarantees.

If we cannot ship an order within the stated shipping timeframe, we will contact you and provide the options required by applicable law, which may include accepting a delay or canceling the unshipped order for a refund.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, available on this website. Please review that policy before purchasing. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

7. Website Use

You agree not to use this website for unlawful purposes, submit false information, interfere with its operation, or attempt to gain unauthorized access to the website or related systems.

8. Intellectual Property

Our original website content, including text, photographs, graphics, and branding, belongs to Diva Internacional or is used with permission. You may not reproduce or use it commercially without prior written authorization, except as permitted by law.

9. Third-Party Services

Our store is hosted by Shopify and may use third-party services to process payments, arrange shipping, or provide other store functions. Those providers may have their own terms and privacy practices. Please see our Privacy Policy for information about how personal data is handled.

10. Disclaimer and Liability

We aim to keep the website available and its information accurate, but occasional errors or interruptions may occur. To the extent permitted by applicable law, Diva Internacional is not responsible for losses caused by website interruptions or events beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by law.

11. Changes to These Terms

We may update these Terms by posting a revised version on this page and changing the “Last updated” date. The terms applicable to an order are those in effect when the order is placed, unless a change is required by law.