Help & FAQs

A little help, whenever you need it. Find answers below or email us at contact@divainternacional.com.

How do I choose my size?

Check the sizing information on the product page before ordering. If you need a hand, send us the product name and your measurements so we can help you choose.

When will my order arrive?

Please review our Shipping Policy for estimated delivery times and available destinations.

Can I return an item?

Please review our Return Policy for eligibility, deadlines, and any applicable return shipping costs. To request a return, email contact@divainternacional.com with your order number and the item you’d like to return.

Can I change or cancel my order?

Email us as soon as possible with your order number and the change you need. We’ll check whether it’s still possible, as orders already being processed or shipped may not be eligible for changes.

What if my item arrives damaged or incorrect?

Please email us with your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Which payment methods can I use?

You’ll find the available payment options at checkout.

How can I contact you?

Email contact@divainternacional.com. If your question is about an order, include your order number so we can help you more easily.