Diva Internacional — Shipping Policy

Website: https://divainternacional.com
Contact: contact@divainternacional.com

Where we ship

We ship to the destinations available at checkout. If a shipping option does not appear for your address, we cannot accept an order for delivery to that address at this time.

Shipping costs

Available shipping methods and their charges are displayed at checkout before you place your order. The total shown there includes the shipping charge selected for your order.

Processing and delivery

The shipping or delivery timeframe shown on the product page or at checkout applies to your order. Processing time is the time needed to prepare an order before it is handed to the carrier; transit time begins after shipment.

If no shipping timeframe is stated for a U.S. order, we will ship it within 30 days of receiving the order, as required by applicable U.S. rules.

Delivery estimates may be affected by carrier operations, customs processing, weather, or other circumstances outside our control. We will contact you if we learn that we cannot ship within the applicable timeframe.

Shipping origin and separate packages

Some products may be fulfilled by third-party suppliers and shipped from Asia. If items in one order are fulfilled from different locations, they may arrive in separate packages and at different times.

Tracking

When tracking is available, we will send the tracking information to the email address provided at checkout after the order ships. Tracking updates may take some time to appear on the carrier’s website.

International orders and customs

International shipments may be subject to import duties, taxes, or customs fees. Any charges collected by Diva Internacional will be shown at checkout. If charges are not collected at checkout, the destination country or carrier may request payment before delivery. Please review the information shown for your destination before placing an order.

Shipping delays

If we cannot ship your order within the promised timeframe, we will notify you and give you the choice required by applicable law: agree to a revised shipping date or cancel the unshipped order for a prompt refund. We will not treat a shipping estimate as permission for an indefinite delay.

Incorrect addresses and delivery issues

Please check your delivery address before placing an order. If you notice a mistake, email contact@divainternacional.com as soon as possible. We will try to update it, but changes may not be possible after the order has shipped.

If tracking shows a delivery problem or your package has not arrived within the expected timeframe, contact us with your order number so we can investigate.

Returns

For return instructions and applicable return shipping costs, please see our Return and Refund Policy at https://divainternacional.com/policies/refund-policy or email contact@divainternacional.com.