Política de privacidad

PRIVACY POLICY

DIVA INTERNACIONAL

DIVA INTERNACIONAL operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our valued customer, with a carefully curated shopping experience (the "Services").

DIVA INTERNACIONAL is powered by Shopify, which enables us to provide our Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete any other transaction through our Services, or when you communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with our Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact Information

Your name, billing address, shipping address, email address, and telephone number when provided during checkout or account registration.

Financial Information

Payment card information, payment methods, transaction details, payment confirmations, and other information necessary to process your purchases securely.

Account Information

Your username, password, account preferences, settings, and other information associated with your customer account.

Transaction Information

Products you view, add to your shopping cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

Communications

Information you provide when contacting our customer support team, submitting inquiries, requesting assistance, or communicating with us.

Device Information

Information about your device, browser, internet connection, IP address, and other unique identifiers.

Usage Information

Information about how and when you access, browse, and interact with our website and Services.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

When you create an account, place an order, browse our website, contact customer support, or voluntarily provide personal information.

Automatically Through Our Services

When you visit our website or interact with our Services, including through cookies and similar technologies.

From Our Service Providers

When third-party service providers collect or process information on our behalf to support our business operations.

From Business Partners and Third Parties

When information is provided through authorized business relationships, marketing services, or integrations.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

Process and fulfill orders.
Manage payments and transactions.
Arrange shipping and delivery.
Process returns, refunds, and exchanges.
Maintain customer accounts.
Remember your preferences.
Provide personalized product recommendations.
Improve website functionality and shopping experiences.
Provide customer service and support.

Marketing and Advertising

We may use your information to send promotional communications, special offers, product updates, and marketing messages.

We may also display personalized advertisements on our website and third-party platforms based on your browsing activity, previous purchases, and interactions with our Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We use personal information to:

Verify customer accounts.
Protect payment transactions.
Detect and prevent fraudulent activities.
Investigate suspicious behavior.
Protect our website and customers.
Maintain the security of our Services.

Customers are responsible for keeping their account credentials confidential.

Customer Communication

We use your information to respond to inquiries, provide assistance, resolve issues, and maintain our relationship with you.

Legal Compliance

We may process personal information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, and enforce our policies and agreements.

4. HOW WE SHARE PERSONAL INFORMATION

We may disclose your personal information to third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Service Providers

We may share information with Shopify and service providers that assist with:

Website hosting.
Payment processing.
Order fulfillment.
Shipping and delivery.
Customer support.
Data analytics.
Cloud storage.
Website security.

Marketing and Advertising Partners

We may share certain information with marketing partners to provide relevant advertisements and promotional content.

Our marketing partners may use information according to their own privacy policies.

Depending on your location, you may have the right to opt out of certain uses of your personal information for targeted advertising.

You may exercise applicable opt-out rights through our website:

DIVA INTERNACIONAL — Data Sharing Opt-Out

https://divainternacional.com/pages/data-sharing-opt-out

Authorized Third Parties

We may disclose information when you request, authorize, or consent to sharing it with third parties, including shipping providers and integrated services.

Business Transfers and Legal Requirements

We may disclose information in connection with business transactions, legal proceedings, regulatory obligations, or the protection of our rights and Services.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

5. OUR RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services to help provide and improve your shopping experience.

Information submitted through our website may be transferred to Shopify and authorized third-party service providers, including providers located outside your country of residence.

We may use Shopify features that help us understand customer interactions, improve our Services, and provide personalized shopping experiences.

In certain circumstances, Shopify may independently process personal information collected through interactions with our store, other merchants, and the Shopify platform.

For additional information about Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy

https://www.shopify.com/legal/privacy/app-users

You may also review your privacy rights through:

Shopify Privacy Portal

https://privacy.shopify.com/en

6. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, applications, or online platforms operated by third parties.

These websites are not necessarily controlled by DIVA INTERNACIONAL.

We encourage you to review the privacy policies and security practices of any third-party websites before providing personal information.

We are not responsible for the privacy practices, security measures, accuracy, or content of third-party websites.

Information shared publicly or through third-party social media platforms may be visible to other users.

The inclusion of third-party links does not necessarily imply endorsement by DIVA INTERNACIONAL.

7. CHILDREN'S PRIVACY

Our Services are not intended for children.

We do not knowingly collect personal information from individuals considered minors under applicable law.

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact:

contact@divainternacional.com

We will review your request and take appropriate action in accordance with applicable privacy laws.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under the age of 16, as those terms are defined under applicable law.

8. SECURITY AND RETENTION OF PERSONAL INFORMATION

We take reasonable measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no security system or method of electronic transmission is completely secure.

Therefore, we cannot guarantee absolute security.

We encourage customers not to transmit sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to:

Maintain customer accounts.
Process and fulfill orders.
Provide customer support.
Comply with legal obligations.
Resolve disputes.
Prevent fraud.
Enforce our policies and agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your state or country of residence, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request the deletion of your personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request corrections to inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of your personal information and request its transfer to another service provider, where applicable.

Right to Opt Out of Targeted Advertising

Depending on applicable privacy laws, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising.

You may submit an applicable opt-out request through:

https://divainternacional.com/pages/data-sharing-opt-out

If you visit our website with a Global Privacy Control (GPC) signal enabled, we will process that signal as an opt-out request where required by applicable law.

For additional information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Except for Global Privacy Control signals where applicable, we do not recognize other browser-based Do Not Track (DNT) signals.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

Even if you unsubscribe from marketing communications, we may continue sending essential transactional emails regarding your orders, account, or customer service requests.

Exercising Your Rights

To exercise any applicable privacy rights, please contact:

contact@divainternacional.com

We may need to verify your identity before processing certain requests.

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

10. PRIVACY COMPLAINTS

If you have concerns or complaints regarding how DIVA INTERNACIONAL collects, processes, or handles your personal information, please contact our customer support team.

Email: contact@divainternacional.com

We will review your concerns and respond appropriately.

Depending on your location, you may also have the right to appeal certain privacy-related decisions or submit a complaint to the relevant data protection authority.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, or processed outside your country of residence.

When transferring personal information from the European Economic Area (EEA) or the United Kingdom to countries without an applicable adequacy decision, we will use legally recognized transfer mechanisms where required.

These mechanisms may include the European Commission's Standard Contractual Clauses (SCCs) or equivalent safeguards recognized under United Kingdom law.

We take reasonable steps to ensure that international data transfers comply with applicable privacy regulations.